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ResponseHelper2
 

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<div class="urMnu" onkeydown="me.sapUrMapi_PopupMenu_keyDown(window,'HoverMenu38f34236',event);" onclick="me.ur_PopupMenu_click(window,'HoverMenu38f34236',event);" oncontextmenu="me.ur_PopupMenu_click(window,'HoverMenu38f34236',event);" onmousemove="me.htmlb_MnuToggle(window,'HoverMenu38f34236',true,event)" ><table border="0" cellpadding="0" cellspacing="0" id="HoverMenu38f34236-r" visidx="0" viscnt="1000" ic="4" ct="POMN"><thead style="display:none;"><tr><td colspan="5" class="urMnuScrUp" isscroll="true" onmousedown="me.sapUrMapi_PopupMenu_timeScroll(window, 'HoverMenu38f34236','false',false,event)" onmouseup="me.sapUrMapi_PopupMenu_timeScroll(window, 'HoverMenu38f34236','false',true,event)" onmouseout="me.sapUrMapi_PopupMenu_timeScroll(window, 'HoverMenu38f34236','false',true,event)" ><img width="1px" src="/com.sap.portal.design.urdesigndata/themes/portal/vacio/common/1x1.gif"></td></tr><tbody><tr id="HoverMenu38f34236_1" idx="0" td="ltr" att="" t="Open&#x20;in&#x20;New&#x20;Window" st="" class="urMnuRowOff" ocl="me.sapUrMapi_PopupMenu_hideAll();event.cancelBubble=true;me.pageSupport._ivuExpand('page0ivu0');" ><td>&nbsp;</td><td>&nbsp;</td><td class="urMnuTxt"><span style="white-space:nowrap;">Open&#x20;in&#x20;New&#x20;Window</span></td><td class="urMnuTxt" nowrap style="text-align:right;"></td><td class="urMnuSub">&nbsp;</td></tr><tr id="HoverMenu38f34236_2" idx="1" td="ltr" att="" t="Refresh" st="" class="urMnuRowOff" ocl="me.sapUrMapi_PopupMenu_hideAll();event.cancelBubble=true;me.pageSupport._ivuRefresh('page0ivu0');" ><td>&nbsp;</td><td>&nbsp;</td><td class="urMnuTxt"><span style="white-space:nowrap;">Refresh</span></td><td class="urMnuTxt" nowrap style="text-align:right;"></td><td class="urMnuSub">&nbsp;</td></tr><tr id="HoverMenu38f34236_3" idx="2" td="ltr" att="" t="Remove&#x20;from&#x20;Page" st="" class="urMnuRowOff" ocl="me.sapUrMapi_PopupMenu_hideAll();event.cancelBubble=true;me.pageSupport._ivuRemove('page0ivu0');" ><td>&nbsp;</td><td>&nbsp;</td><td class="urMnuTxt"><span style="white-space:nowrap;">Remove&#x20;from&#x20;Page</span></td><td class="urMnuTxt" nowrap style="text-align:right;"></td><td class="urMnuSub">&nbsp;</td></tr><tr id="HoverMenu38f34236_4" idx="3" td="ltr" att="" t="Details" st="" class="urMnuRowOff" ocl="me.sapUrMapi_PopupMenu_hideAll();event.cancelBubble=true;me.pageSupport._ivuAbout('page0ivu0');" ><td>&nbsp;</td><td>&nbsp;</td><td class="urMnuTxt"><span style="white-space:nowrap;">Details</span></td><td class="urMnuTxt" nowrap style="text-align:right;"></td><td class="urMnuSub">&nbsp;</td></tr><tfoot style="display:none;"><tr><td colspan="5" class="urMnuScrDwn" isscroll="true" onmousedown="me.sapUrMapi_PopupMenu_timeScroll(window, 'HoverMenu38f34236','true',false,event)" onmouseup="me.sapUrMapi_PopupMenu_timeScroll(window, 'HoverMenu38f34236','true',true,event)" onmouseout="me.sapUrMapi_PopupMenu_timeScroll(window, 'HoverMenu38f34236','true',true,event)" ><img width="1px" src="/com.sap.portal.design.urdesigndata/themes/portal/vacio/common/1x1.gif"></td></tr></table></div>
2717950

Portal de Medellin/Temas/Juventud/Publicaciones

Manual de Servicios a la Ciudadanía

Fecha: 2011-11-11

Número:

Prestar un servicio con calidez y calidad a la ciudadanía requiere, además del compromiso, el desarrollo de actitudes, habilidades y conductas adecuadas de atención por parte de los servidores del Municipio de Medellín, y para lograrlo es fundamental conocera nuestra comunidad y sus expectativas en relación con la gestión pública.

Conscientes de que es tarea de todos los servidores públicos ofrecer un servicio respetuoso, amable, efectivo, ágil, confiable y medible a la ciudadanía, porque es ella la esencia y la razón de ser de la Administración Municipal, elaboramos la Política y el Manual de Servicio a la Ciudadanía, documento que compartimos con usted y con el que buscamos fomentar una adecuada prestación de los servicios y atención a la comunidad de Medellín.


 

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